Corporate   /   Bentonville, Arkansas   /   Customer Service Representative
Job Code 1393
Job Title Customer Service Representative
Location Bentonville, Arkansas
Department Corporate
Description

About Harvest Hill:
Formed in June 2014, Harvest Hill has grown into one of the nation's leading independent beverage companies in the U.S. Our family of iconic brands, including Juicy Juice(R), SunnyD(R), Veryfine(R), Fruit2O(R), Little HUG(R), Daily's Cocktails(R), Nutrament(R) and Green Beginnings(R) will continue to delight families for years to come. Harvest Hill Beverage Company is located in Stamford, CT and is owned by private equity firm Brynwood Partners. For more information, visit harvesthill.com.

Position Summary:
We are currently hiring for a Customer Service Representative in Bentonville, AR. This position will be responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and offerings.

Primary Responsibilities:
• Process EDI and manual customer orders (changes, returns, and invoices according to established department policies and procedures)
• Provide timely and accurate information to incoming customer order status and product knowledge requests
• Address customer complaints by determining root cause analysis into problem, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution
• Enter and update order routing information in a variety of customer and transportation systems including customer portals
• Work closely with the credit department to resolve disputed credit items
• Provide timely feedback to the company regarding service failures or customer concerns
• Reconcile order/shipment activity
• Update orders based on customer specific requests and/or supply chain requirements

Additional Responsibilities - On time in full requirements:
• Report the late orders every-day on Wal-Mart transportation portal
• Email TL carriers to have them reschedule any missed appointments
• Note each order with the appointment date/ time to facilitate tracking of actual versus reported performance
• Reach out to LTL carriers to schedule appointments and follow up and reschedule as needed for missed appointments
• Provide feedback to plant/shipping locations and coordinate with customer for supply chain related product/carrier availability impacting daily orders

Required Qualifications:
• 2+ years' experience in CPG Customer Service or related field
• BS/BA degree (or equivalent work experience)
• Demonstrated analytical and problem-solving skills
• Works well under pressure and remains calm in difficult situations
• Ability to work independently, creatively, and efficiently with minimal direction in an unstructured environment
• Ability to multi-task, prioritize, and manage time effectively
• Strong planning and organization skills: ability to establish work plans, multi-task, and prioritize simultaneous projects
• Thorough and detail oriented
• Strong listening, verbal and written communication skills
• Advanced experience using Microsoft, Excel and Word

Desired Qualifications:
• Advanced proficiency with computer systems and enterprise software
• Experience in identifying, initiating and driving improvements to processes and work streams
• Energy, enthusiasm, commitment, courage, and entrepreneurial excitement